Very disappointing service

Hello Rato81,

Thank you for bringing this matter to our attention, we apologise for the inconvenience cause to you. Kindly note that all concerns raised regarding order number *** have been escalated to our e-commerce team for further investigations , upon findings feedback will be communicated back to you directly.

Thank you for your continued support.

If you ever need to speak to us, please call us on ***.

Kind regards
Customer Experience Team
***