TG
Tamlyn G
1 reviews | Active since Nov 2015
24 Nov 2015, 14:02
Useless
2 months ago I ordered a number of items online, one of which never got delivered. After a number of phone calls to Edcon/Boardmans with a number of employees including a manager (Ilse) and 2 months passing I still have not received the item or a refund or have ever received even an email or a phone call in response.
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Replies (1)
Boardmans's replyOfficial
25 Nov 2015, 12:24Hello TamlynGale,
Please accept our sincere apologies for the overall service experience.
This is totally not the kind of service we want to be recognised off as a Brand. Please be advised that your query has been escalated to our online management team for urgent investigation the missing item reported previously. Upon their finding feedback confirming the status of your replacement or a refund will be communicated to you.
Once again please accept our sincere apologies for any frustrations that occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the overall service experience.
This is totally not the kind of service we want to be recognised off as a Brand. Please be advised that your query has been escalated to our online management team for urgent investigation the missing item reported previously. Upon their finding feedback confirming the status of your replacement or a refund will be communicated to you.
Once again please accept our sincere apologies for any frustrations that occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply25 Nov 2015, 12:24
Official
Hello TamlynGale,
Please accept our sincere apologies for the overall service experience.
This is totally not the kind of service we want to be recognised off as a Brand. Please be advised that your query has been escalated to our online management team for urgent investigation the missing item reported previously. Upon their finding feedback confirming the status of your replacement or a refund will be communicated to you.
Once again please accept our sincere apologies for any frustrations that occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the overall service experience.
This is totally not the kind of service we want to be recognised off as a Brand. Please be advised that your query has been escalated to our online management team for urgent investigation the missing item reported previously. Upon their finding feedback confirming the status of your replacement or a refund will be communicated to you.
Once again please accept our sincere apologies for any frustrations that occurred due to this incident.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***