1 reviews | Active since Sept 2009
Unsatisfied customer
<p>I bought two items on the 22 June 2016 online. They called me to advice that the 1 item is out of stock and they will have to refund me. Till today I'm still waiting for my refund. I bought another item on the 30 June and that item was also out of stock. I see the money is reflecting in my bank account today after numerious phone calls and me complaining about it on Hello Peter. What I don't understand is how come the second order has been cancelled and not the first order. What's also making me angry is that the staff are all so ***********. I've called 2-3 times a week for my refunds to be paid back to me and neither could assist me properly. The otherone rather gave me a number to call a guy called Njabulo, when ever you call him he's NEVER answering his phone. What I told the lady of yesterday, why should I call him when it's their work to do. I don't work for Boardmans, it's their responsibility to call and find out what went wrong with a customers refund because THEY know you to call , not me. Please does has become very irritating now. I WON'T EVER BUY FROM YOUR ONLINE STORE EVER AGAIN!!!!!!</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund , to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund , to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund , to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 149/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund , to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 149/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
I'm sure that is your standard message, because of of the complains about you. I'm SO tired of reading your same story over and over again. Why can't I be contacted, maybe than it will be sorted out faster.
I'm sure that is your standard message, because of of the complains about you. I'm SO tired of reading your same story over and over again. Why can't I be contacted, maybe than it will be sorted out faster.
I'm sure that is your standard message, because of of the complains about you. I'm SO tired of reading your same story over and over again. Why can't I be contacted, maybe than it will be sorted out faster.
I'm sure that is your standard message, because of of the complains about you. I'm SO tired of reading your same story over and over again. Why can't I be contacted, maybe than it will be sorted out faster.
