LO
LAUREN O

1 reviews | Active since Sept 2009

27 Jul 2016, 10:34

Unsatisfied customer

<p>I bought two items on the 22 June 2016 online. They called me to advice that the 1 item is out of stock and they will have to refund me. Till today I'm still waiting for my refund. I bought another item on the 30 June and that item was also out of stock. I see the money is reflecting in my bank account today after numerious phone calls and me complaining about it on Hello Peter. What I don't understand is how come the second order has been cancelled and not the first order. What's also making me angry is that the staff are all so ***********. I've called 2-3 times a week for my refunds to be paid back to me and neither could assist me properly. The otherone rather gave me a number to call a guy called Njabulo, when ever you call him he's NEVER answering his phone. What I told the lady of yesterday, why should I call him when it's their work to do. I don't work for Boardmans, it's their responsibility to call and find out what went wrong with a customers refund because THEY know you to call , not me. Please does has become very irritating now. I WON'T EVER BUY FROM YOUR ONLINE STORE EVER AGAIN!!!!!!</p>

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Replies (4)
Boardmans
Boardmans's reply28 Jul 2016, 08:12
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund , to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ***/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Boardmans
Boardmans's reply28 Jul 2016, 08:17
Official

We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund , to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 149/GO.

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

LO
LAUREN O's update28 Jul 2016, 09:49
Reviewer Update

I'm sure that is your standard message, because of of the complains about you. I'm SO tired of reading your same story over and over again. Why can't I be contacted, maybe than it will be sorted out faster.

LO
LAUREN O's update28 Jul 2016, 09:49
Reviewer Update

I'm sure that is your standard message, because of of the complains about you. I'm SO tired of reading your same story over and over again. Why can't I be contacted, maybe than it will be sorted out faster.