1 reviews | Active since Jan 2011
Unfair & ********* Practice
<p style="color: #555555;">I purchased an ironing board online at the end of 2015 order number <span style="color: #333333; font-family: Arial, sans-serif; font-size: 13. ********** 154419px; background-color: #ffffff;"> ********** 38. I </span>purchased the incorrect ironing board and then called for assistance to have my order rectified. I recieved the incorrect ironing board upon delivery and returned it immediately with the driver. The correct item was eventually delivered. I paid for 2 items and only recieved 1.</p> <p style="color: #555555;">Many of my purchases are done online as I feel that SA has progressed significantly in the e-commerce industry. Although it is clear that Boardmans is far behind everybody else.</p> <p style="color: #555555;">I am still waiting till today for Boardmans to return money that does not belong to them. This in ********* and unfair practice. I recieved no responses to my calls or emails!</p> <p style="color: #555555;">I NEED MY REFUND</p>
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the refund status as you paid for two items and you have received one correct item, has been reported to to the Boardmans online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ********** 323/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that the request for an update on the refund status as you paid for two items and you have received one correct item, has been reported to to the Boardmans online team and they will revert back to you with meaningful feedback on the matter. Please find the below reference number for your post ********** 323/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Still no resolution. The only feedback I received was that they received the complaint and had escalated it. That was last week.
Still no resolution. The only feedback I received was that they received the complaint and had escalated it. That was last week.
Still nothing and I was promised resolution by Wednesday
Still nothing and I was promised resolution by Wednesday
So I get a call yesterday from the complaints department asking me for my order number AGAIN! A week and a half after posting the complaint and their initial call. SHOCKING service from the Edcon Group. This is by far my worst online shopping experience. I would discourage others from shopping at Boardmans.
So I get a call yesterday from the complaints department asking me for my order number AGAIN! A week and a half after posting the complaint and their initial call. SHOCKING service from the Edcon Group. This is by far my worst online shopping experience. I would discourage others from shopping at Boardmans.