Unfair practices

Hi there<br> <br> I bought goods at the Boardmans online store more than a month ago, order ***. I ordered 4 curtains and only received one. I contacted them to inform them of the short delivery and was told they would sort it out.<br> I have mailed probably about 6 times and called as many times only to be cut off when they put me on hold and I hear the call centre agents have a jolly conversation and not attending to my query.<br> to date no one has come back to me and I have been charged for this. Also, they fill peoples orders who ordered after you did. This was the case with my sister and her colleague who ordered a day apart but her colleague got her goods which was the same as what my sister ordered but they tell her there is no stock!!<br> <br> I am totally disgusted with the service I am receiving from them and I order quite frequently!!<br> <br> I don't want apologies, I want my goods!! What am I am suppose to do with 1 lousy curtain!!