********* BUSINESS PRACTICE & FALSE ADVERTISING

I’m highly dissatisfied and disgusted with the service that I have received from Boardmans. I made an online purchase for which all items were in stock. After receiving my order a few days later I was shocked to find that there were items missing from my package yet they were listed on the delivery invoice as delivered goods. Upon lodging a complaint with customer care, I was nonchalantly informed that the outstanding items were not delivered as they were out of stock and I would be given a refund. End of story. First of all the entire process was ********* because these goods were falsely advertised as being available. I duly honoured my end to pay for them but they did not get delivered to me yet I got billed for them. My consumer rights were grossly violated. The after-sales process itself was ********** as I received no apology or explanation. It took me bringing this matter to their attention for them to be aware of this issue. I demand for Boardmans to reimburse me with equivalent replacements. This has ruined my entire online shopping experience with this company and the inconvenience experienced has been repulsive. To date I am still awaiting feedback. Disgusting!!