1 reviews | Active since Mar 2013
Unacceptable service in boardmans canal walk
I was very disappointed when I returned a wedding gift this afternoon only to find terrible and rude staff. <br> Seeing that the item was a wedding gift I had no receipt for it, and yet the lady behind the desk kept asking me for one. When the supervisor arrived to enter the password for the system, she didnt greet me and they proceeded to discuss the matter in Xhosa. I received a gift card with an amount that didnt correspond with the price on the item. This was one of the topics they were discussing in Xhosa seeing that they used words like 'no receipt' and ' promotion price'. <br> The amount of moneyI received is not what upset me, but the disrespect with which I was treated. Boardmans Canal Walk will definitely not see me again!!!
Service is a priority at our stores and we must apologise for this lapse in service. Kindly note we have escalated your concerns regarding the service you received at Boardmans canal walk to the relevant management team to address accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
your reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. Kindly note we have escalated your concerns regarding the service you received at Boardmans canal walk to the relevant management team to address accordingly. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
your reference number is: ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***