YM
Yvette M
1 reviews | Active since Nov 2015
17 Nov 2015, 11:54
Unacceptable Customer Service
My daughter placed an order for me via the online store, the order was delivered 10 days later on the 19th of October. 2 items were missing and she informed the call cemtre the next day. They promised to deliver the missing items wiithin 4 to 5 days. After numerous calls and emails to the call centre we have still not received the items or any feedback.<br> I find this lack of customer service totally disrespectful and shows total disregard for the consumer.
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Replies (1)
Boardmans's replyOfficial
18 Nov 2015, 10:49Hello Yvett2405,
Please accept our sincere apologies for the overall service experience in regards to your online order.
Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement order for the 2 missing items. Upon their findings feedback confirming resolution will be provided directly to you.
Once again please accept our apologies.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the overall service experience in regards to your online order.
Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement order for the 2 missing items. Upon their findings feedback confirming resolution will be provided directly to you.
Once again please accept our apologies.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply18 Nov 2015, 10:49
Official
Hello Yvett2405,
Please accept our sincere apologies for the overall service experience in regards to your online order.
Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement order for the 2 missing items. Upon their findings feedback confirming resolution will be provided directly to you.
Once again please accept our apologies.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for the overall service experience in regards to your online order.
Shopping online should not have not been so frustrating and time consuming. Please be advised that your query is submitted to our online management team for investigation purposes in regards to your replacement order for the 2 missing items. Upon their findings feedback confirming resolution will be provided directly to you.
Once again please accept our apologies.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***