GW
Gary W
1 reviews | Active since Mar 2009
07 Jan 2016, 13:11
Unable to get through call centre
I am following up on my order, and I am unable to get through to your call centre, and no one responds to my emails. This is the second time I am complaining via Hello peter
Helpful (0)
Replies (1)0
Replies (1)
Boardmans's replyOfficial
08 Jan 2016, 09:59Hello Greg66,
Please accept our sincere apologies for any frustrations that have occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Upon investigation we discovered that your order has been packed, however there is one item missing and we currently sourcing it. Delivery should take place sometime nextweek.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations that have occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Upon investigation we discovered that your order has been packed, however there is one item missing and we currently sourcing it. Delivery should take place sometime nextweek.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply08 Jan 2016, 09:59
Official
Hello Greg66,
Please accept our sincere apologies for any frustrations that have occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Upon investigation we discovered that your order has been packed, however there is one item missing and we currently sourcing it. Delivery should take place sometime nextweek.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Please accept our sincere apologies for any frustrations that have occurred due to this incident.
We would like to confirm receipt of your notice in which you informed us that you still awaiting for your online order. We truly regret this unintentional mistake on our part in regards to the delay in delivering your order. You definitely deserve an explanation for what went wrong. Upon investigation we discovered that your order has been packed, however there is one item missing and we currently sourcing it. Delivery should take place sometime nextweek.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***