1 reviews | Active since Oct 2015
Unable to exchange an appliance
I had the worse experience at the boardmans store yesterday when I went in to exchange an iron which was on my gift registry in October and has stopped working after using it for a month.<br> <br> <br> The gentleman who assisted me who was said to be the manager advised me I would need to find the person who bought me the iron as a gift and ask them to give me a gift receipt when the item has a 2 year warranty .<br> I requested for them to go in to my gift registry to check if the item had been bought and removed from the registry he refused and explained that I would still need to have a receipt to be assisted with an exchange .<br> <br> Now going back to the gift receipt , no one had advised me or the people buying from this registry that they would need to give me a gift receipt and now that I need assistance you decide to share this information .<br> I mean even supermarkets like Pick n pay allow their customers to exchange an appliance .<br> I don't want to be credited for this iron all I wanted was to exchange it because it's broken and less then 3 months . if you don't work on the 2 year warranty then what about your exchange 3 months to exchange policy ??<br>
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are however we need to remind you again of our Refund and Exchange policy.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
the product was used in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse;
the original components and accessories are also returned; and
the original plug has not been tampered with
If you are returning an item with a gift receipt, you will receive a gift card to the full value of the online purchase.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. We can understand how disappointed you are however we need to remind you again of our Refund and Exchange policy.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
Appliances and electrical products will be repaired, replaced or refunded subject to supplier warranties if faulty, provided that:
the product was used in accordance with the manufacturer's terms of use and there is no evidence of structural damage or abuse;
the original components and accessories are also returned; and
the original plug has not been tampered with
If you are returning an item with a gift receipt, you will receive a gift card to the full value of the online purchase.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***