Two weeks since ordering ... no communication regarding no delivery of order.

<p>I placed an online order on 27 June 2017. The order has been paid for. My online order status still shows as processing. The turnaround time for delivery is 2 - 5 working days, which means it should have been delivered by 4 July 2017. On the 5th of July I called the customer care centre, and they informed me that the parcel should have been delivered by now. They escalated the query and promised that someone would be in contact with me. On the 7th of July at around 13:30 I received a (very unprofessional) call from a lady who said that my items still needed to be "picked" from the store. She would give me feedback on the status of my delivery before close of business. Needless to say, I received no feedback.</p> <p> </p> <p>This morning, on 10 July 2017, I once again called the customer care centre. The lady said she would once again escalate my query, and she would get someone to call me back. It is now 4pm and once again, I have not received a telephone call or e-mail or ANY other form of communication with regards to my order. </p> <p> </p> <p>It has been two weeks since I placed my order. Could somebody PLEASE PLEASE PLEASE let me know what is happening with my order??????</p> <p> </p> <p>It has now </p>