1 reviews | Active since Jan 2012
Two items short , still no feedback!!!!!!
My first time ever buying from Boardmans online and definately my last even if they do send me the two items that was short from my order. I was silly to try and buy from them when i always order from mr Price home with absolutely no problems. Almost a month back i ordered a few things online, a week later i havent received my order and decided to phone the call centre. They found out from the warehouse that one of the items i ordered was out of stock, but no-one communicated with me. I had to phone a total of 3 times, they never contacted me. So eventually when i received my order it had 2 items short which is 2 Maxwell&Williams red canisters 600ml with SKU- ***9. I sent an email reporting this then received a reply on the 4th of May2015 saying that this will be looked into and they will be in contact. Today is the 17th ans ive heard nothing from them. Highly unprofessional. My order number was ***. i either want the two canisters or a refund.
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We contacted you for further assistance and there was no response. Please note we have forward the matter raised to our Boardmans E-Commerce team and urgent assistant and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Your reference number is ***/GO.
Kind Regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us. We contacted you for further assistance and there was no response. Please note we have forward the matter raised to our Boardmans E-Commerce team and urgent assistant and feedback will be provided.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Your reference number is ***/GO.
Kind Regards
Customer Experience Team
***