1 reviews | Active since Aug 2011
They misinformed me and never reverted with a repl
I wanted to buy 2 duvet covers on line and they were on 50% sale. But on the description of the items, they had written misleading information. on both items they written the similar description mean while the price difference was a 1000 rands. And on 50% discount the price difference was 500 rands. So upon trying to place a sale i realised something was amiss. So i went to a nearby board mans which is 30km's from where I stay and they checked on their system and found that an error was made on the e-commerce store and then they told me to take it up with the online team for sale completion as I would've purchased both items had they supp**** correct information. But the sale had closed the day before I went to the store in Richard's bay. I then sent them an email called them followed up with them to ask to complete my sale with the discounted price since they are the ones that had made a mistake, but I was never responded to at some point while calling them they dropped on me while on the call. Eventually a lady by the name of Nomzekelo Mnini emailed with the reply that the buyers were the one's not responding since they were the one's to make a decision. I told them I was going
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that this matter has been escalated to the E-Commerce management team to investigate further upon findings feedback will be reverted back to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused to you. Kindly note that this matter has been escalated to the E-Commerce management team to investigate further upon findings feedback will be reverted back to you directly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
