RB
Robert B

1 reviews | Active since Nov 2023

23 Nov 2023, 09:50

The risk is not worth the reward - they give online stores a bad reputation.

Bought a kettle from them. It broke on day two (amazon bad reviews confirm there's a faulty switch). I log it with their customer support. They say "they'll send someone". Three weeks later I get back in touch with them, they've just been too busy to schedule a collection with a third party (they use the courier guy). Once they collect it, they'll then take it back to their depot, inspect it, and decide whether to give me a new device or a refund. By then it would have been more than a month.

So here we sit. I honestly can't bring myself to care - I'll buy the kettle from someone else that has the infrasture to support the products they sell so that when it breaks in warranty I can take it to a depot and make it someone else's problem.

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