DV
Daleen V
1 reviews | Active since Apr 2015
28 Apr 2015, 13:31
TFall pots and pans
Got set of TFall pots and pans as present in 2010. After 5 years they are disintegrating. They are expensive and supposed to last a lifetime.Sent Mpo of Edcon photos on the 13th April and not even the courtesy of a receipt of e-mail in return. Went to Boardmans in Nelspruit who gave me tel no *** and spoke to Mpho of Edcon<br> who undertook to take up the matter. No response to date - and I have no cookware!
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Boardmans's replyOfficial
29 Apr 2015, 09:46Hello D de Villiers,
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for you.
Refunds or exchanges of items purchased online at www.boardmans.co.za may be done at any of our Boardmans stores. Please bring this document with you when you return or exchange an item at a Boardmans store.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for you.
Refunds or exchanges of items purchased online at www.boardmans.co.za may be done at any of our Boardmans stores. Please bring this document with you when you return or exchange an item at a Boardmans store.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Boardmans's reply29 Apr 2015, 09:46
Official
Hello D de Villiers,
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for you.
Refunds or exchanges of items purchased online at www.boardmans.co.za may be done at any of our Boardmans stores. Please bring this document with you when you return or exchange an item at a Boardmans store.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
This certainly sounds like an unpleasant experience you had and we can understand how inconvenient this was for you.
Refunds or exchanges of items purchased online at www.boardmans.co.za may be done at any of our Boardmans stores. Please bring this document with you when you return or exchange an item at a Boardmans store.
We will refund or exchange merchandise, appliances and electrical products provided that:
there is valid proof of purchase, i.e. till slip or gift receipt;
it is within 30 days of purchase;
it is in its original packaging or condition, i.e.:
the security seal or shrink wrap is intact (if applicable)
it is unused and the price ticket (if applicable) is attached.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,