1 reviews | Active since Aug 2016
Terrible Service / Sold a used item as new
<p>I bought a microwave oven at Boardmans Canalwalk on Sunday 28 Aug 2016. When opening this at home it had scratches ( more so on the top of the machine ) and finger prints on the door of the machine. There was not protective plastics on the front of the machine and all the protective bags laying in the bottom of the box.</p> <p>When asking the consultant if I could buy the other brand which they only had a demo machine left, I was told that they do not sell demo models at discounted prices. I then opted for the machine that is sealed and on special which they recommended. Nowhere was it advertised that it is a demo/used/returned & repaired unit.</p> <p>Firstly I need to say that I obviously bought it as my current one gave in and thought to buy one at a reputable company (well I thought they were). I immediately reported this the following day and was told that I will be contacted and the matter will be resolved.</p> <p>Today I followed up as I obviously bought this microwave as I now need one urgently. Now the turnaround time has again changed to 72 hours according to the call centre agent Hillary on ********** 289 and that I as the customer have to follow their Terms & Conditions on turnaround time and reporting queries.</p> <p>The service stinks and I would not advise anyone to make use of Boardmans as they are quick to take your money but not interested in resolving your issue after selling you used goods.</p> <p> </p>
Kindly note that we have escalated the matter to our Admin team to look into it urgently and revert back to you with meaningful feedback on the microwave that you purchaed and was not in good condition , this is as per the post sent to us. Please find the below reference number for your post ********** 032/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
Kindly note that we have escalated the matter to our Admin team to look into it urgently and revert back to you with meaningful feedback on the microwave that you purchaed and was not in good condition , this is as per the post sent to us. Please find the below reference number for your post ********** 032/GO.
Kind regards,
Nomzekelo Mnini
Customer Experience Team
Call Centre: ***.
So i have been called and told that i need to return to the store to exchange the product bought with a valid till slip. I do not see how this is meaningfull feedback. Obviously the reason I bought the unit on a Sunday night is because I do not have the time to do it any other time, so now me as the customer is being inconvenienced yet again and still I am at the disadvantage.
Furthermore, I receive a call from the Edcon call centre and as I am explaining the above I am told that they are trying to help me. REALLY??? I then request them to go and exchange the good at my residence and was told that delivery is only for online customers. I then asked for the number and name of the General Manger for Edcon and conveniently no one knows who this person is. And I must say not to my suprise a lady by the name of Carol then drops the phone in my ear as obviously they do not care about customers. Most pathetic group/retailer I have come accross and yet they the most expensive.
So i have been called and told that i need to return to the store to exchange the product bought with a valid till slip. I do not see how this is meaningfull feedback. Obviously the reason I bought the unit on a Sunday night is because I do not have the time to do it any other time, so now me as the customer is being inconvenienced yet again and still I am at the disadvantage.
Furthermore, I receive a call from the Edcon call centre and as I am explaining the above I am told that they are trying to help me. REALLY??? I then request them to go and exchange the good at my residence and was told that delivery is only for online customers. I then asked for the number and name of the General Manger for Edcon and conveniently no one knows who this person is. And I must say not to my suprise a lady by the name of Carol then drops the phone in my ear as obviously they do not care about customers. Most pathetic group/retailer I have come accross and yet they the most expensive.