Terrible service from online store

I would like to express my utter dissatisfaction in my service with Boardmans website. On 1 July 2015 I registered on the website and continued to buy merchandise to the value of R1 954.78. I was really disappointed when my purchase was (eventually) delivered on 9 July. Of the 6 duvet covers I had ordered, only 2 was packed in the box. I ordered a set of purple towels of which only the guest towel was packed in which had a big hook on it and there was a long piece of thread hanging loose on the towel. There was no courtesy call to inform me that all the stock I had ordered was not available and no follow up call either. I sent an email and posted on their fb page. To date I have not received any call or refund on these items. This is pathetic. I see on their fb page that this has happened to quite a few customers!!