Terrible service from boardmans online

<p>I am totally disgusted by the service that Boardmans offers.</p> <p>I ordered and paid for a voucher online on 10 SEPTEMBER 2016. It was meant as a gift for a friend who was getting married on that day, so I thought I could print it out.</p> <p>Till today I have not received it, and it is 4 months later.</p> <p>Initially i was told they did not have the correct address. It was apparently being sent out once the address was rectified. <br />I called back two weeks later, and was then told it was not yet sent out, but that it would be.</p> <p>I then called again two weeks later and was told that it had been delivered and signed for, but I still hadn't received the voucher, at which point I was told it would be investigated. And that someone would call me. Needless to say I recieved no calls</p> <p>After another a week of not getting any feedback I called them, and was then told that it would be sent to the online dept for further investigation, and that I would receive a call with an update.</p> <p>That was a week ago and I have still not heard anything.<br />Not once have I received any calls nor feedback from Boardmans. I had to follow up every two weeks and each time I was told someone would get back to me but nothing materialised.</p> <p>At this stage I am tired of following up and not getting any satisfaction.</p> <p>I demand a refund, as I have no use for this voucher anymore. <br />Reference number for the last call was ********** 201/go<br />Order number # ********** 42</p> <p>My contact number is ********** 542 for anyone who bothers to contact me.</p> <p>Regards <br />T Ariyan</p>