TERRIBLE SERVICE FROM BOARDMANS

I ordered some stuff online on April 28 2015 and asked that it be delivered after 4 May 2015. The website says 2 to 5 days delivery. On Friday 8 May, (day 5), I call to find out when my stuff is to be delivered. I spoke to a gentleman by the name Thaphelo who then informed me that a wrong size grill pan had been added to my items so he would get an update of when the right size pan would be available and he promised to call me back on Friday 8 May by 2pm. Thaphelo did NOT call me back on Friday. There was zero communication with anyone at Boardmans throughout the weekend and on Monday as well. On Tuesday I called AGAIN and once again spoke to Thaphelo. This time there was 1 dinner set and the pillows missing from my order. I asked that he get feedback of when I can expect a delivery date and call me back on Tuesday by end of business. ZERO efforts were made by anyone at Boardmans to get back to me on Tuesday. Today, Wednesday I have placed yet another call to Boardmans to seek an update as it appears that if don't call, then no one gets back to me. Today I spoke to some lady who cannot give me a specific date. All she does is promise to call me back which they never do!