Terrible Service at Boardmans Canal Walk

<p>We bought a range of Hotel Collection towels at Boardmans. After the first FOUR washes they kept fluffling. Literally in threads. We then hung them out to dry in the sun and even after 4 days they still weren't dry! We tried tumble drying them and still....fluff all over. So the shop assistant or manager or whoever she was refused to take them back....after we could prove what happened. Her constant response was that they are thick and they do that....continously telling tales of how her towels at home don't do tha . Honestly....I don't care! </p> <p>If there is nothing wrong with the towels....refund them and sell them again? They haven't been used...since you would look like a child after a brisk role in the snow after drying with them. </p> <p>This argument went on for about 30min and we left with the towels. Had this been any other store we would have been in and out in 10min...with no issues. The closing down of Boardmans is not out problem, nor our financial responsibility....but after service like this it does make sense though!!</p>