Terrible service
<p>Placed my order on sun 25 June, on Tues called in told my urgent del request will be escalated, called in on Thurs, told goods awaiting couriers to collect. Today, Sat still no delivery....told goods will be delivered on Monday....all they keep saying they will escalate...... Nothing has been escalated as 6 days later still no delivery!!!!!!! Take a lesson from takealot, goods are delivered within 24 hrs!!!!!! Close your online store down Boardman.....you have no clue what customer service is all about!!!!!!</p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Ecommerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the Ecommerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards
Customer Experience Team
Call Centre ***
Sure, they contacted me to tell me they can't get hold of the courier they use because they don't work over weekends!!!!!!!? My goods still not collected by their couriers anyway......when the hell do I get my Duvet inners???? My guests in my holiday home are freezing!!!!!!! Pathetic service! Rather put 5-10 days as delivery time Boardman, stop fooling your customers!!!!! Definitely lost me as online customer for good! Can I get my duvets on Mon or will t take another week to get a courier to collect!!!!! Definitely going to consumer council......this is blatent negligence!
Sure, they contacted me to tell me they can't get hold of the courier they use because they don't work over weekends!!!!!!!? My goods still not collected by their couriers anyway......when the hell do I get my Duvet inners???? My guests in my holiday home are freezing!!!!!!! Pathetic service! Rather put 5-10 days as delivery time Boardman, stop fooling your customers!!!!! Definitely lost me as online customer for good! Can I get my duvets on Mon or will t take another week to get a courier to collect!!!!! Definitely going to consumer council......this is blatent negligence!