Terrible service

<p>i cant express my level of disappointment to this company, as a first time buyer online, this is the horrible experience i everr encountered. since i ordered my goods last week monday 05/06/2017, no one has bothered to call me & apologised why its taking so long, Thursday 08/06 i called & spoke to a lady called Naomi who assured me that they will deliver the following day, nothing came,no one called. On Saturday i called again & spoke to Sibusiso who promised to escalate my problem in a hope to expedite the process, still nothing. Today i called several times and now i am being told ( spoke to Carol Rammutla) that she cant see the status of my order and told me to speak to online people, yet i called the number which is supposed to be for online queries - ********** 289, but she is telling me otherwise.. i am very upset and the thought that she said it will take 10-15 days to get my money back, hows that even possible. so now i cant get my money so i can go to the shops and buy. i need this to be resolved as soon as possible as i cant wait any longer.</p>