Terrible online service

<p>I ordered a gift for a bridal couple off your gift registry on the 11th of July. It is now August and the couple have not yet received their gift.</p> <p> </p> <p>Your automated responses only say "Ship to recipients address" and I triple checked to ensure I had the correct address, so much so that I even put it into the DELIVERY INSTRUCTIONS. There was absolutely no indication to confirm which address this item would go to. When I emailed, the online emails advise customers of a 24-48 hour turn around time, yet I only get any form of response 5-7 working days later, AFTER all the stress and inconvenience occured.</p> <p> </p> <p>This gift went to 3-4 WRONG addresses, and it is still with the courier. The online team have absolutely no decency to apologise for the error on their part, all emails to me have either incorrect information or merely passes me onto another department. The amount of time, calls and stress I've endured because of Boardman's neglect to "READ" my delivery address and instructions, is unbelievable. The courier service you deal with is none the better. </p> <p>The whole point of online shopping and opting for delivery is for convenience and simplicity- but not with Boardmans. I would never ever suggest Boardmans online to anyone- it's a complete nightmare, and the consultants sitting and responding to emails 3-5 days past the turn around time are basically unconcerned robots.</p> <p> </p> <p>So utterly disappointed and frustrated. </p>