GK
Greg K

1 reviews | Active since Mar 2013

07 Dec 2015, 14:51

Terrible online service

I am very disappointed with Boardmans online shop. After trying for 4 days last week to purchase 3 sets of crockery, and being unable to due to technical issue on Boardmans side, I check this morning and the price is up by 50%. I called the customer service line (4 times due to being cut off) and get told it was obviously on special which has now ended. I explained that I had contacted Boardmans email assistance, explaining the issue, only received a response after 5 days saying it was a technical issue on their side. I tried for 4 days to purchase at the discounted price, but basically told, sorry for you, you still want it, play full price. It seems like Boardmans does not believe in ethical trading! <br> <br> I did however notice the large number of additional complaints on this site for Boardmans. It really looks like they need to seriously address these issues, and by that I mean more than copy/paste the standard complaint response.<br> <br> Very disappointed..

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Replies (1)
Boardmans
Boardmans's reply11 Dec 2015, 10:57
Official
Hello Kennelly,

In response to your recent query regarding the above-mentioned online shop, please accept our sincere apology for the inconvenience that you may have incurred. When we have an online promotion many customers log in and the system will eventually be slow and sometimes not respond at all. This matter has been addressed with our Online Team to address it further.

We look forward to being of better service to you in future and trust that the above will be accepted favorably.

If you ever need to speak to us, please call us on ***.

Kind Regards
Customer Experience team
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