SM
Serusha M
1 reviews | Active since Jun 2012
14 Jan 2016, 10:26
Terrible Online Customer Service
Boardmans has stuff for sale online that they do not physically have which is basically *****, how can you sell stuff that you do not have. Furthermore, they do not inform their customers that they do not have stock, they take the convenient out of \convenient online shopping". They wait till you call them to then say your order will be despatched soon because they do not have stock. I experienced a similar situation with Red Square online. No wonder the Edcon group is doing so badly"
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Boardmans's replyOfficial
14 Jan 2016, 14:10Hello SERUMOODLEY,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Boardmans's reply14 Jan 2016, 14:10
Official
Hello SERUMOODLEY,
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for taking the time and addressing your service experience with us. Please accept our sincere apologies for the inconvenience you may have experienced in respect to your overall service experience. As a testament to our strive for perfection, we have taken steps to ensure that this will never happen again by emphasizing the store's shortfall to the store manager who will address this matter.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***