TERRIBLE customer service!!!!!!!

<p>On 27/06/2016 I bought an electric blanket online. I had to pay R65 delivery. When the item got to me, it was faulty. I phoned the customer care line 4 times and each time I was put on hold and then they hung up. The 5th time I got through, they explained that I will have to go to my nearest Boardmans shop to exchange the item. Firstly, I paid R65 delivery, now I had to drive around to find an replacement?!?!?! I requested Boardmans to collect the faulty item from me and send me a new one as the store closest to me did not have any stock. On 16/07/2016 I got an email informing me that they are sending someone to collect and my new item will be delivered that week. On 20/07/2016 the electric blankets was collected but no sign of a new one. After NUMEROUS emails and phone calls, I now found out that they are out of stock everywhere and that they will be contacting me for a refund. I am seriously annoid by this as I bought the item on sale and now I have to buy it somewhere else at full price. I am tried of fighting, so I will accept the refund, but then I also need the R65 delivery fee refunded since I now sit WITHOUT the item. When I explained this over the phone, the person just said that the delivery is seperate and the delivery company did in fact deliver the item, so I cannot get a refund on the delivery. I find this totally UNACCEPTABLE since how is this now my fault that Boardmans sent me a faulty item?????? Why should I now have to pay for Boardmans mistake? Boardmans are at fault so THEY should carry the loss, not me. I want this sorted out IMMEDIATELY and I want a full refund on my item as well as the delivery fee. Someone should contact me urgently as I am now fed up waiting for a response. This is by far the worst customer service I have ever experienced and I will never again make use of your online store.</p>