Terrible and useless online service, I want my money back

<p>I purchased a bedding set on the 15th of December 2016. I didn't receive my order until on the 21 of December when I received a call from them saying that they couldn't find what I had ordered. So we agreed that they will refund my money back. I kept on calling and enquiring on the status of my refund with no help. They kept telling me I should be receiving the money in the coming week, until on the 17th of January the money reflected on my account. However on the 21st of January, three days later they debited the same money from my account again. When I enquired about this matter they blamed it on the bank whereas they are the ones who took the money. They did not give me a straight answer of when I would be getting my money back. It was my first online purchace with Boarmans and I regret even doing it, worst online service ever and I would never recommend it to anyone. </p>