1 reviews | Active since Dec 2015
Tafal pan bubbled up after 4 mths
We bought the tafal pan on the 17th Jul 15 (we've looked on the bank statements - R499), cash but through the boardman's cash card. We cannot find our slip but according to my knowledge if the shop put some effort in they can trace it from the boardmand's card. The guy in charge did not even try to assist us and just told us that we need our slip. Then I told him if you go to Makro/Dischem and you use their cash card they print you the slip out if you give the a date of purchase and why can't Boardmand's do the same as they given the same services. He just, with a face tell me without the slip he will not help me. My husband ask him what his name is and he did not want to tell him, so my husband took a picture of him. <br> I would appreciate your assistance<br> <br> Thanks<br> <br> Sanet<br> [Email Removed]
Thank you for notifying us of your shopping experience at our Boardmans Tygervalley Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to assist with a suitable resolution for your query. Feedback confirming resolution will be communicated to you within the next 48 working hours
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our Boardmans Tygervalley Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused them. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team in order to assist with a suitable resolution for your query. Feedback confirming resolution will be communicated to you within the next 48 working hours
Thank you once again for bringing this matter to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***