Such a waste of time purchasing at Boardmans

I received a Nespresso coffee machine as a present and when I switched it on, it made the most horrid, long noise. Like a drill being used. So I enquired about the machine and was also told, Nespresso does not make hot chocolate. I thought Nespresso makes hot choc capsules as well. So now I take it into Boardmans and tell them not only does this machine make a horrid noise, I want to return it. I want to get the Nespresto from Woolworths. That machine is super quiet and makes all kinds of Drinks. The manager tells me, sorry we can't do anything without the Nespresso rep giving us the OK. I am so irritated, why do we still support Boardmans. A machine does not work, the capsules that came with the box are expired and now horrible customer service. I see why Boardmans branches are closing down one by one!