kK
koketso K

1 reviews | Active since Sept 2015

11 Oct 2015, 19:33

store manager rudevisi

Visited the branch this items for a few items and the white lace was the only one left and dirty asked the cashier and she said only the manager can help so I asked to go check first if there is no stock at the back and she send someone and he did not get it and asked that she may call the manager and she pointed me to him then I asked the guy who went to the back to call him. He came told I am the one how did that deliberately just to get a discount he knows us customer and went on to speak with the guy I was going with about he will not give discount to people like me as he is the store manager and he decides we break things and expect discount, he solved bigger problems than this what is R10.00 to him he can only send to menlyn or I should come back and I told him so much petrol than he called edgars in the same mall no help and he made us wait for about 45min. Only for me to find it in the same edgars and on mark down. I just did not appreciate his rudeness and speaking to the other person not me , his customer .

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Replies (1)
Boardmans
Boardmans's reply13 Oct 2015, 10:10
Official
Hello ketso2181,

Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.

As per our telephonic discussion. Kindly be advised that the concerns you have raised with us have been logged and forwarded to the Regional manager to address accordingly.

The reference for your query is as follows: ***/GO

Again we do apologise for the discomfort and thank you for taking the time to alert us of your experience, as it is customers like you that help us improve on our service.

Kind regards,
Edcon customer experience team
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