1 reviews | Active since Sept 2015
****** Phone and Bad very bad service.
Hi<br> im not happy with the service received at Borardmans ,on the 13.09.15,I went shopping at Boardmans in Eastgate.The cashiers helping was Fakazile , she did not give me a slip and told the security to let me out,I refused to leave the store without a slip just incase we need to return the item she the called Lebo to assist she was suppose to assist with re-printing the slip however she could not after trying several times she called her manager Martha to assist when Martha got there she checked & said that the item was not scanned which I don't understand how they can send something out without having scanned it, Martha took down all my details & promised to send me the slip on Monday which I still have not received and its Wednesday today, this is not all once we were done trying to fix the matter of the slip I forgot my phone on the till & as soon as I released that I didn't have the phone with me I went back to the store & asked the security to open for me as they were closed already when I left, he opened for me & when I requested to view the cameras they said cameras are not working, I know for sure I left the phone there & yet again they cant they assist & I WANT MY PHONE.
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for taking the time to bring this matter to our attention. We do apologise for the inconvenience caused, as we understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the stores management to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
