still waiting for my replaced goods

On 02 August 2015 I went to Boardmans (Menlyn) to return broken items that were send to me through online. The lady(Theresa) who assisted me took those broken items and send an email to headquarters reporting this then she said because I bought these items through online, head office will come back to me. <br> On the 24th August 2015, I wrote to Boardmans customer service complaining about their service and at the same time making follow up about my broken order. <br> On 26 August, I phoned customer service and talked to Mr Mbele, he asked that I send all the emails I have already sent. Immediately I send through those email and he said he will escalate it to the relevant dept. for further assistance.<br> On 01 September 2015, I got an email from customer service assuring me that my problem will be escalated to the online management for solution. <br> 17 September I wrote to Mr Mbele reminding him that I am still waiting for the feedback. He never responded<br> 2 October I wrote another email to both Mr Mbele and customer care service expressing my dissatisfaction. On the same day I received an automated acknowledgment that they will respond to me within the next 24 hours. <br> PLEASE ASSIST ME.