1 reviews | Active since Sept 2010
Still waiting for a Refund
<p>Firstly I dont understand why boardmans allows you to buy things online when they dont have stock of it. After checking with them if they have a specific item and them advising me they do - I placed an order on 26 May. On 31 May I received a call that they did not have the items so I agreed for them to cancel it. The lady advised me that on 2 June they would process the refund as Thursdays they do payments for refunds. Today is the 20 June and I have still not received my money back. I have emailed them and posted on Facebook but still no response. I have made the mistake now twice of buying online and it will never happen again. </p>
We understand all the inconveniences caused and frustrations incurred by the above matter. A reference number for the complaint logged on your behalf is as follows ********** 145/GO. We have escalated the refund status request to the Boardmans online team for further assistance , they will update you , our valued customer with feedback. We apologise again for any frustrations incurred.
Kind regards,
Customer Relations Team
Email: **********
Call Centre: ***.
We understand all the inconveniences caused and frustrations incurred by the above matter. A reference number for the complaint logged on your behalf is as follows ********** 145/GO. We have escalated the refund status request to the Boardmans online team for further assistance , they will update you , our valued customer with feedback. We apologise again for any frustrations incurred.
Kind regards,
Customer Relations Team
Email: **********
Call Centre: ***.
Needless to say another week has passed and after complaining on Hello Peter and Facebook - no one has called me to update me on the refund.
Needless to say another week has passed and after complaining on Hello Peter and Facebook - no one has called me to update me on the refund.