Still waiting for 4 items after 3 months

I placed an order with Boardmans Online for 8 Pink Small Heart Dip Bowls and other items on 24 Oct 2015. On 25 October, I received a confirmation e-mail. On 02 November, I sent an e-mail to enquire when delivery would be made. Upon delivery on 05 November, 4 Heart Bowls were missing from the order and reported on 06 November. <br> <br> Since then, I have contacted Boardmans Online every 2-3 days, but every time the answer is: Your query has been escalated. Nobody has ever contacted me regarding the missing items, per phone or per e-mail. I have spoken to Given Moatlhodi during December up to 22 December, and she kept on telling me that the query has been escalated. When I asked to speak to her supervisor, she said that she does not have one. <br> <br> I spoke to Martha on 11 January who escalated the query once again. She said I would be contacted by Mfiki, her supervisor. Up to today, 14 January, nobody has contacted me. I called again and spoke to Bruneil who said Mfiki was on a conference call. She escalated the quey again. I gave her my landline number and asked that Mfiki call me.<br> <br> Really, Boardmans, your total lack of service, professionalism and accountability is totally unacceptable!