NB
Nicola B
1 reviews | Active since Jul 2015
04 Aug 2015, 20:16
STILL NOT RESOLVED - LAYING A CHARGE OF THEFT
Still no response. <br> <br> Reference number ***/GO<br> <br> I will be laying a charge at the police station for the money which is still outstanding for 3 facecloths and 2 pillowcases. You can come and fetch the extraneous pillowcase by appointment.<br>
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Boardmans's replyOfficial
05 Aug 2015, 10:56Hello NicBee,
In response to your recent query regarding the above-mentioned Boardmans store, please accept our sincere apology for the inconvenience that you may have incurred. Kindly note we have re-escalated all your concerns to senior management for immediate intervention.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your Reference number will remain the same: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Boardmans store, please accept our sincere apology for the inconvenience that you may have incurred. Kindly note we have re-escalated all your concerns to senior management for immediate intervention.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your Reference number will remain the same: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Boardmans's reply05 Aug 2015, 10:56
Official
Hello NicBee,
In response to your recent query regarding the above-mentioned Boardmans store, please accept our sincere apology for the inconvenience that you may have incurred. Kindly note we have re-escalated all your concerns to senior management for immediate intervention.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your Reference number will remain the same: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Boardmans store, please accept our sincere apology for the inconvenience that you may have incurred. Kindly note we have re-escalated all your concerns to senior management for immediate intervention.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. Attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your Reference number will remain the same: ***/GO
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***