VB
Vaughan B

1 reviews | Active since Mar 2009

20 Apr 2016, 18:52

Still no resolution after 3 weeks

There is nothing more infuriating than dealing with an inefficient company that passes resolution from one person to the next. 3rd week and nothing. ***/GO means nothing. Nor the prior number. I am told its escalated so 3 escalations to date and no resolution. ......great service.....not. original order short supp****. Glass mugs supp**** crack on first use. Oh well lets see what response comes from this. P.S. save the reference number they dont mean anything.

0
Replies (2)
Boardmans
Boardmans's reply21 Apr 2016, 14:12
Official
Hello vaughan,

Kindly be advised that the Boardmans online team will certainly revert back to you on way forward as the matter regarding the Glass mugs that supp**** crack on first use is addressed with them.
Your reference number remains the below
***/GO
We apologise again for any frustrations incurred.

Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans
Boardmans's reply03 May 2016, 10:26
Official

We have received your concerns and apologise for the inconvenience caused by the matter, as per our Admin team , they have stated that the refund has been processed, Your reference number remains the below

***/GO

Kind regards,

Customer Experience Team

Call Centre: ***.