1 reviews | Active since Nov 2015
Still no refund received
<p>Boardmans online short delivered products I ordered in Dec 2015. After trying a number of times to get this resolved via their call centre, I posted complaints on Hello Peter. On the 19th Feb, I got an email from Ryan Wentzel who said I will be refunded. 3 months later and after numerous emails to Ryan Wentzel, I still have not been refunded. He does not have the decency to respond to my mails. Its disgraceful how a listed company can treat customers in this way. </p>
Thank you for bringing this matter to our attention. We have lodged an official complaint regarding the refund request, the ref is: ***/GO), and we have escalated this complaint to the online management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thank you for bringing this matter to our attention. We have lodged an official complaint regarding the refund request, the ref is: ***/GO), and we have escalated this complaint to the online management team to address. Should you not receive any response after 48 hours you may contact the Customer Services team on ***and quote your reference number. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
As expected I was not contacted by the online managment team or anyone for that matter from Boardmans. Once again I had to do run after them and ask once again for my refund. I spoke to Sipho at the call centre. Although he had a record of my case, he was unable to help me and kept reffering to his manager in the call centre. Eventually Carol Annusa came on the line and said she was a team leader in a management position. All that she could tell me was that she would escalate my query. She could not tell me when I would be refunded or when she could get back to me with an anaswer. The last online response from Boardmans, claims to have escalated my case to the managment team to address. Based on what Carol told me today, obviously this did not happen. The pathetic service from Boardmans continues!!!!
As expected I was not contacted by the online managment team or anyone for that matter from Boardmans. Once again I had to do run after them and ask once again for my refund. I spoke to Sipho at the call centre. Although he had a record of my case, he was unable to help me and kept reffering to his manager in the call centre. Eventually Carol Annusa came on the line and said she was a team leader in a management position. All that she could tell me was that she would escalate my query. She could not tell me when I would be refunded or when she could get back to me with an anaswer. The last online response from Boardmans, claims to have escalated my case to the managment team to address. Based on what Carol told me today, obviously this did not happen. The pathetic service from Boardmans continues!!!!