Still no refund on undelivered items!

<p>We bought Towels etc. from Boardmans online on 30 March 2016 to the value of over R1200. We received delivery a few days later but 2 items were missing. I emailed them and they said they will forward the complaint to the dispatch centre who will decide whether to deliver the missing items or refund my account.</p> <p> </p> <p>After a week of not hearing anything I emailed them again and after a few days they said they will refund my account. Again I heard nothing for a few weeks and contacted them again, after a few days they apologized and asked for my account number to refund the items. It is now more than 2 months later and I have still not received anything from them.</p> <p> </p> <p>I can also not access my account statement online as the Edgars website keeps telling me there was an error in loading my statement.</p> <p> </p> <p>Please be careful when buying online from the Edcon group especially if you have to be refunded. They do not cope well with technology.</p> <p> </p> <p>They are very quick to reply to complaints on HelloPeter but that is where it stops. No action after that. There reply below, posted just a few minutes after my complaint:</p> <p> </p> <p>Thank you for taking the time to raise your concerns with us. Please be advised we have escalated this matter to our online management team regarding your refund, feedback will be provided shortly.</p> <p>Your reference number is ********** 078/GO.</p> <p>Kind regards,<br /> Edcon customer experience team,<br /> ***</p> <p> </p>