Still no delivery

<p>I placed an order online (order number ********** 25) on 30 June 2016. The order confirmation said that delivery would take place between 2 and 5 working days, which takes it to Thursday 7 July when my goods should have been delivered.</p> <p>I phone ***on Friday 8 July and the lady says to me it looks like one of the items ordered is not in stock. I said no one has contacted to confirm which item it is, nor if they can proceed with the order minus that item. She says someone should have contacted me and that she will escalate it.</p> <p>I call again on Monday 11 July, as I have still not had any feedback. The lady can see that it has been escalated and she thinks it is with the store and I should hear from them today.</p> <p>I call again on Tuesday 12 July at 8:25am but all I get is a pre-recorded message saying their operating hours are from 8am...</p> <p>I would like my order to be delivered as soon as possible, or cancelled and a full refund paid, or some form of compensation please. Full payment was taken off my bank account on 1 July.</p> <p>I am a regular online shopper and have never experienced such poor communication, service and delivery time.</p> <p>Thank you</p>