PT
Pauline T
1 reviews | Active since Dec 2015
18 Dec 2015, 09:15
Smelly Curtains
I bought curtains from Boardmans and they were smelly I returned them only to be told that they need the packaging I had the receipt. They told me that they could not return because they needed the packaging and they also said that they will speak to the supplier as the supplier was the one who was responsible for replacing them as they will incur a loss as a store if they had to replace it. So they took in my curtains and said they needed to do a quality control and this has been 2 weeks going now. All I need is another set of curtains as I have moved into a new house and still no curtains.
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Boardmans's replyOfficial
21 Dec 2015, 11:51Hello ptom,
Kindly accept our sincere apologies for the lapse in service experience.
As per feedback received from the store manager - It was communicated to you last week Friday that your curtains are with our quality assurance team and the store manager is awaiting for results. Upon receiving feedback confirming resolution she will be in contact with you.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly accept our sincere apologies for the lapse in service experience.
As per feedback received from the store manager - It was communicated to you last week Friday that your curtains are with our quality assurance team and the store manager is awaiting for results. Upon receiving feedback confirming resolution she will be in contact with you.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Boardmans's reply21 Dec 2015, 11:51
Official
Hello ptom,
Kindly accept our sincere apologies for the lapse in service experience.
As per feedback received from the store manager - It was communicated to you last week Friday that your curtains are with our quality assurance team and the store manager is awaiting for results. Upon receiving feedback confirming resolution she will be in contact with you.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Kindly accept our sincere apologies for the lapse in service experience.
As per feedback received from the store manager - It was communicated to you last week Friday that your curtains are with our quality assurance team and the store manager is awaiting for results. Upon receiving feedback confirming resolution she will be in contact with you.
Please find below reference number for this query:
***/GO
Thank you for your patience.
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***