sick and tired of BOARDMANS

i received a call from Kapelo 07/08/2015 from a private number at 11h15 regarding my refund (***/GO ) and he promised me the payment will be processed 11/08/2015 but there is no money that was paid into my account there is not even a payment pending. i really do not know what i need to do regarding my money. As i said previously i do not want any apologies i want someone to call me back and i want my money no later than tomorrow or friday , it is so disappointing to get such a services , i really have no words for you guys , if i don't not get my money you will see and as an ex employee of EDCON i really don't would you will put in such frustration