MM
Melanie M
1 reviews | Active since Jul 2012
20 Dec 2015, 17:33
Short Supp****
I bought a Nicolson Russel cutlery set at Boardmans earlier today. I asked the cashier to make sure that everything is there, since it was the last set on the shelf and the box has been opened. I did not count with her since I was busy talking to a friend, and I assumed she knew how to count. When I got home there were only 5 teas****s instead of 6. It is such an inconvenience and waste of my time since I now have to go back there sometime during the week. And that after I specifically asked the lady to count everything.
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Boardmans's replyOfficial
21 Dec 2015, 13:27Hello Melmeyercrous,
Thank you for notifying us of your shopping experience at our Boardmans Woodlands Boulevard Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. We have just received confirmation from the store manager that arrangements have been made with your husband to rectify the error.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our Boardmans Woodlands Boulevard Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. We have just received confirmation from the store manager that arrangements have been made with your husband to rectify the error.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Boardmans's reply21 Dec 2015, 13:27
Official
Hello Melmeyercrous,
Thank you for notifying us of your shopping experience at our Boardmans Woodlands Boulevard Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. We have just received confirmation from the store manager that arrangements have been made with your husband to rectify the error.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for notifying us of your shopping experience at our Boardmans Woodlands Boulevard Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any inconvenience or frustrations this incident has caused you. We have just received confirmation from the store manager that arrangements have been made with your husband to rectify the error.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,