VB
Vaughan B
1 reviews | Active since Mar 2009
10 Apr 2016, 08:08
Short delivery and bad quality products
Boardmans is known for more expensive better quality items, or so I was led to believe. Aqua irish coffee mug cracks and leaks on first use.....there goes the quality. The online aspect of your business is seriously lacking. No updates on delayed orders and the order is still incomplete. Mails and calls remain unresolved. It is shocking the way the online service is done through Boardmans. First and last time I use Boardmans.
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Boardmans's replyOfficial
11 Apr 2016, 10:23Hello vaughan,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Boardman's online team so that may offer assistance on the matter. We apologise for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Boardman's online team so that may offer assistance on the matter. We apologise for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
Boardmans's reply11 Apr 2016, 10:23
Official
Hello vaughan,
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Boardman's online team so that may offer assistance on the matter. We apologise for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the complaint to the Boardman's online team so that may offer assistance on the matter. We apologise for any frustrations incurred. A reference number for the complaint logged on your behalf is as follows ***/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.