Shocking service

I got given 2 boxes if mugs for Xmas. When I opened the box one of the handles were chipped. The gift was bought at Boardmans Greenstone. I have had a really bad experience there before, so I decided to go to Boardmans Eastgate, a far better store in my opinion. Boardmans Eastgate were happy to exchange the mugs, unfortunately they did not have those particular ones in stock. They looked on their computer and told me their Greenstone store has 6 boxes left. I was not happy going there, but thought maybe things had changed. Yet again Greenstone lived up to their unhelpful,. Useless customer care. I was told they would under no circumstances change the mugs unless I had a slip. Hello it was a Xmas gift. It had the boardmans sticker on the box, and was in a Boardmans box. I will never ever go there again. Please think carefully if you are buying gifts for people if you want to shop there. As if you giving a gift you will have to enclose the receipt. Absolutely pathetic Boardmans. In these times you should be wanting to increase your customer base and sales. Not chasing customers away.