Shocking Service

<p>I made an online purchase from Boardmans on 6 December 2016. Delivery occurred on about 20 December. Two items (among the most expensive of what I ordered) were not delivered yet reflected as having been delivered and for which I was charged. About ten emails later from myself and I have still not received a statement confirming that my Edgars account has been credited for the items that were not delivered to me but which I was charged for. Boardmans is by far the WORST online store that I have dealt with. I have just reread my email chain since 20 December and all I can say is that their handling of this matter is an embarrassment to service standards and to the service ethic of Boardmans. Perhaps the most unfortunate thing is that this is by no means my first experience of shocking service with Boardmans Online; my experience has been that Boardmans online has never gotten an order right with me!!!</p>