1 reviews | Active since Jan 2017
Shocking Service
<p>I have been waiting for a credit from Boardmans Online now since August 2016. I have called the call centre, I have emailed the online store NUMERIOUS times - I get no reply and nobody is coming back to me. It is a credit of over R500. </p> <p>Worst of all is that it was a credit of wrong items they sent me - they didnt follow the picking slip.</p> <p>Their mistake and it has been over 6 months now not receiving my refund. </p> <p>I will NEVER EVER buy from their Online store again!!</p>
Thank you for bringing this matter to our attention. Please note if you are referring to order number *** (order placed on 19/08/2016, delivered on 24/08/2016), the item that was not delivered (Boardmans Natural Hurricane Candle Holder 11 x 20 cm) for the amount of R52.50 was credited to your account on 24/08/2016 and this reflect on September 2016 statement.
The credit of more than R500.00 is not associated with the order number provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Thank you for bringing this matter to our attention. Please note if you are referring to order number *** (order placed on 19/08/2016, delivered on 24/08/2016), the item that was not delivered (Boardmans Natural Hurricane Candle Holder 11 x 20 cm) for the amount of R52.50 was credited to your account on 24/08/2016 and this reflect on September 2016 statement.
The credit of more than R500.00 is not associated with the order number provided.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience Team
***
Best regards,
Correct reference number: ***/GO
Best regards,
Correct reference number: ***/GO
Best regards,
It was not that item.
I'm referring to the 6 consol solar jars. Normal consol jars were sent to me.
I have spoken to Njabulo Zulu and he has sorted it out for me thanks.
It was not that item.
I'm referring to the 6 consol solar jars. Normal consol jars were sent to me.
I have spoken to Njabulo Zulu and he has sorted it out for me thanks.