1 reviews | Active since Jul 2016
Shocking online service
<p>Placed an order on 1st July and paid by EFT. Received a phone call one whole week later saying the majority of items were out of stock and I would be refunded. I have written numerous emails to their online service which generates an automatic promise to respond within 48 hours and never follow through with that promise. Almost one month later I have not still not had the refund. This is appalling service all round and I would warn people against using their online facility.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as most of the items were not in stock, to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 131/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. We have escalated the request for an update on the refund as most of the items were not in stock, to the Boardmans online team and they will revert back to you on the matter. Please find the below reference number for your post ********** 131/GO.
Kind regards,
Customer Experience Team
Call Centre: ***.