1 reviews | Active since Feb 2017
SERVICE HORRIBLY POOR
<p>I bought a russel hobb Iron at boardmans in may 2016. The iron doesn't switch on now so i took it back to the store as it is still under warrantee. i was told that they are sending it back to the supplier for repairs and it will take 2-3 weeks and i will be contacted. i took it back on the 28/01/2017 and even now no one has contacted me and it has been 3 weeks. they did not even give me an Iron i can use in the meanwhile. how am i suppose to be without an iron for almost a month. what a poor service....!!! i'm really not pleased with the service i received from Boardmans.</p>
We have escalated the complaint to the Boardmans Park view Woodlands management to address as our valued customer is not happy that you have not received feedback on the feedback on the Russell Hobbs Iron that you reported faulty in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Boardmans Park view Woodlands management to address as our valued customer is not happy that you have not received feedback on the feedback on the Russell Hobbs Iron that you reported faulty in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.