Seriously disappointed with Boardman's/Edcon customer service

<p>Posted this on Boardman's Facebook page on Tues 13 December. Still no feedback (shame, they must be SO BUSY at this time of the year ...)<br />Let's go public and see if that makes any impression.<br /><br /><br /><br />Seriously disappointed with Boardman's/Edcon customer service, and I'll tell you why ...</p> <p>Sun 27 Nov - saw a duvet cover we wanted on sale at Boardman's. Queues were a bit long in the store, so we decided to see if we could find it online, which we did.<br />ordered and paid by credit card, which was debited on 29 Dec.</p> <p>Fri 2 Dec - sent an enquiry to find out when we would receive our order.</p> <p>Sat 3 Dec - still haven't received our purchase, but wanting to show it to a family member, we checked online. It still showed stock available. Later in the day, we received an email stating that "We have escalated your query to our online store team for further assistance"</p> <p>Mon 5 Dec - received a phone call to say that the item was out of stock. They could not help me, and I could cancel to get a refund ...<br />After my complaint that this was unacceptable and explaining that it was still showing as available on the website on Saturday, I was told that "It took a while for the online system to be updated ...<br />This conversation was followed by an email stating "at our fulfilment store the item you ordered is out of stock however we are to sourcing the item to our sourcing suppliers and we will keep you updated on your order"</p> <p>Tue 6 Dec - Tiyani did call me back, and did seem genuinely concerned, but still no solution except that "we will try to source the item."</p> <p>Fri 9 Dec - received an email apologising for the delay and that my order was prioritised for soonest delivery.<br />That afternoon, I was in Boardman's La Lucia and saw that they had a few of my duvet cover, but not in the correct size.<br />A staff member checked the system and saw that the Gateway store had 2 in stock.<br />We tried calling Gateway to verify this, but the store was not answering calls, and we eventually gave up after being put back to the switchboard several times.</p> <p>Sun 11 Dec - back at Gateway, we found the item at the store. The sale was over and it was back at the original price. The manager, however, offered to honour the original sale price when I showed him evidence of my online order. We purchased the duvet cover and then submitted a cancellation for the online order.</p> <p>Mon 12 Dec - received confirmation that the order had been cancelled.</p> <p>Today, 15 Dec - still awaiting a refund on my credit card for the cancelled order.</p> <p>Seriously, please tell me, is this a reasonable timeframe of events, and how long should I wait for my refund?</p> <p>Feeling #Annoyed</p> <p>Update Sun 18 Dec - still no refund or any indication when I will get my money back. <br />Not even a "Like" from the social media team ...</p>