1 reviews | Active since Jul 2015
Russell Hobbs Clear Illuminating Glass Kettle
Hi, last on 14 December 2014 I bought a Russell and Hobbs kettle. About 2 weeks ago the kettle started to give problems and I took it back to Boardmans Design Quaters for exchange or tested and they (Sue - store manager) tested it and it was working and when I got home it did not work again. Okay, now I checked all my plugs and they were all working. Next morning I tried again same, until I realized I have to press the lid harder for it to work but WHY? Its really unacceptable that a kettle less that year old is giving me problems already. I need this resolved please. Sylvia<br> <br> Hi Tlhafelo<br> <br> We forwarded your message to the responsible department and we will revert with feedback.<br> <br> Thank you<br> The Boardmans Team<br> <br> Thank you, looking forward to your response<br> <br> Hi, what it turnaround time? Now this thing is completely broken. Sylvia<br> Sylvia Nkambule<br> <br> <br> <br> <br>
Thank you for notifying us of your shopping experience and not being able to exchange your faulty Russel Hobbs kettle. When one customer is not satisfied then that is a concern that needs to be addressed accordingly. Our attempts to contact you at 10:05 were unsuccessful.
We have liaison with the store manager Sue and she is more than willing to assist you further , kindly note that you can return your faulty Russel Hobbs kettle to the store and she will assist you accordingly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for notifying us of your shopping experience and not being able to exchange your faulty Russel Hobbs kettle. When one customer is not satisfied then that is a concern that needs to be addressed accordingly. Our attempts to contact you at 10:05 were unsuccessful.
We have liaison with the store manager Sue and she is more than willing to assist you further , kindly note that you can return your faulty Russel Hobbs kettle to the store and she will assist you accordingly.
We are looking forward to being of better service to you in future and trust that the above will be accepted favorably please don't hesitate to contact us if any further assistance is required.
Your Reference Number Is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***